· Card Issues
Card Sending Questions
While the majority of cards on our site are free, we reserve a small section
of special cards for GreetingCards.com Premium Members. Premium members
also receive other card editing features such as the ability to customize
the music and design of some cards.
There are multiple reasons a card may not have been received:
- Was the card sent by our systems yet? If you chose a future date to
send the card, it will not be sent until approximately 9 AM EST on that
date. We choose 9 AM so that it is more likely to arrive while a person
is on their computer. Cards sent "TODAY" will be sent relatively quickly.
- Did you enter their address correctly? Over 10% of cards sent have
an incorrect email address. The most common errors are mistyping some
characters in the address or typing the wrong extension (after the @
symbol). If you received the notice indicating the email was sent, you
should view the card and double check that the address you entered was
- Does the receiving person have spam filters turned on? While we make
every effort to make sure our cards are not blocked as spam, some people
do have extremely aggressive spam filters or have special email setups
that do not accept email from addresses they have not seen before. You
may want to ask them to check their "blocked" box to see if it arrived
or not or ask them to allow emails from "@greetingcards.com".
- Lastly, there may be a problem with the receiving persons email server.
In these cases our email servers will re-try to deliver a few times over
the next few days and the message may arrive once the remote site is
working properly. Also, we automatically send reminders for unclaimed cards
after 5-7 days.
In general we send reminders for unclaimed cards after 5-7 days, so the
receiver may received the card at that time if they did not already receive
Premium Members can track sent and received cards on a special page in our
site as well as cancel and resend cards easily.
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